Import calls or connect pipelines
Bring recorded calls into Dialyx manually or through PBX, API, and downstream system integrations.
Call Center QA & Compliance Platform
Review more calls, score them consistently, and catch compliance risks before they escalate.
Dialyx gives QA and operations teams one configurable workspace for transcription, rule-based evaluation, resolution tracking, and agent coaching.
Call transcriptionQA profilesCompliance monitoringResolution trackingAgent coaching
Built for QA managers, operations leaders, and training teams running high-volume conversations.
100%
Calls that can be evaluated
Rule-based
Compliance logic
100%
Calls that can be evaluated
Rule-based
Compliance logic
Local / Hybrid
Deployment model
Built for teams that need more than transcripts.
QA-ledworkflows
Hybriddeployment
Per-projectrules
Salesforce
HubSpot
Zendesk
Freshdesk
Pipedrive
Zoho CRM
Microsoft Teams
Slack
Asterisk
FreePBX
Genesys
Twilio
What Dialyx operationalizes
Dialyx turns recordings and live pipelines into consistent QA, compliance, and coaching workflows for call center teams.
Transcribe every conversation
Convert calls into searchable evidence with speaker roles and timestamps.
Apply QA profiles per project
Configure evaluation depth, tone, focus areas, and custom instructions by workflow.
Validate compliance with rules
Check disclosures, required phrases, prohibited phrases, and script adherence against project logic.
Score calls consistently
Use the same scoring framework across teams, campaigns, and evaluation windows.
Track resolutions and objections
See whether calls reached the intended outcome and where objection handling broke down.
Deploy locally or in hybrid mode
Choose the AI processing model that matches your privacy, latency, and cost constraints.
Operational workflow
How Dialyx turns calls into QA action
The product is designed around how QA and operations teams actually work: capture, configure, evaluate, and improve.
Apply project rules and QA profiles
Select the project logic that defines keywords, scripts, compliance rules, resolutions, and evaluator behavior.
Analyze, score, and validate
Transcribe audio, evaluate calls, flag risks, and generate evidence-backed outputs for QA and compliance review.
Coach teams and improve operations
Use flagged calls, objection patterns, and coaching recommendations to improve agent performance and process quality.
Workflow view
How Dialyx supports QA & Ops
From call ingestion to coaching outputs, each stage is configurable around the needs of your team.
Capture
Import recorded calls, transcribe them, and map speaker roles so every conversation becomes searchable evidence.
- Recorded audio upload and connected pipelines
- Speaker diarization and role mapping
- Word-level timestamps for review accuracy
- Searchable transcripts for QA and compliance evidence
WhisperXlocal STT path
Searchablecall evidence
Role-awarespeaker mapping
Word-leveltimestamps
Why Dialyx fits QA & Ops teams
The difference is not just AI output. It is how Dialyx operationalizes evaluation, evidence, and follow-up.
- Project-specific QA profiles instead of one generic evaluation prompt
- Rule-based compliance checks that teams can inspect and refine
- Script, keyword, and resolution logic tied to each workflow
- Searchable evidence for QA reviews, audits, and coaching sessions
- Local or hybrid deployment depending on privacy requirements
Dialyx
Evaluate every eligible call against the same project rules and review exceptions first.
Others
Sample a small fraction of calls and rely on reviewer notes that are hard to standardize.
Operational proof
What teams improve first
Anonymized outcomes from QA, operations, and compliance-heavy environments. Metrics reflect real deployment patterns, without publishing customer identities before approval.
80%
Less review time
Manual review time dropped sharply once scoring, transcript evidence, and exception handling moved into one review queue.
Team type: QA team in a high-volume customer support operation
Scope: Pilot focused on recorded calls, calibration reviews, and exception-based QA sampling.
50%
Faster onboarding
Coaching sessions moved from generic feedback to real objection patterns, helping new agents ramp faster.
Team type: Training and enablement team supporting multi-shift onboarding
Scope: Used structured feedback outputs and repeat-pattern reviews during onboarding cycles.
100%
Deployment aligned with privacy requirements
Teams gained a review workflow they could audit, while keeping processing aligned with local or hybrid deployment requirements.
Team type: Compliance-sensitive operation with strict data handling requirements
Scope: Rolled out for regulated conversations with project-specific rules and searchable evidence.
Plans and Pricing
Starting points for teams that want clearer QA, compliance, and coaching workflows
Public pricing reflects starting monthly packages. Enterprise workflows, deployment constraints, and custom compliance rules are scoped with the team before rollout.
Starter
For small businesses
€299/month
€239 annual
500 calls/month · €0.50 per additional call
- Transcription & diarization
- Sentiment analysis & basic dashboard
- 30-day data retention
- Email support
Professional
For growing businesses
€799/month
€639 annual
2,000 calls/month · €0.40 per additional call
- Everything in Starter plus:
- DISC personality profiling & emotion recognition
- AI coaching assistant & agent performance tracking
- Basic compliance checking & keyword tracking
- Customer intelligence & CRM integrations
- Priority email support
- 90-day data retention
- 5 projects, API access
Enterprise
Custom solutions
Customfrom €2,499/month
Unlimited calls
- Advanced compliance automation with custom rules
- Multi-organization & white-label support
- Self-hosted deployment option
- Custom AI model training
- Full CRM integrations
- Dedicated account manager
- 24/7 priority support
- 99.9% uptime SLA
- Unlimited storage & retention
FAQ
Questions buyers ask before booking a Dialyx demo
These are the decisions that usually matter first for QA, operations, and compliance stakeholders.
See Dialyx on your workflows, not on generic demo data
Book a guided demo to review how Dialyx can fit your QA process, compliance requirements, and deployment model.
Configurable — Adapt QA logic by project, campaign, or business line
Auditable — Review evidence behind scoring, flags, and recommendations
Flexible — Run locally or in a hybrid model that matches your privacy needs