Find the right calls quickly instead of digging through recordings, notes, and disconnected transcripts.
For QA specialists and reviewers
Review more calls without losing the evidence trail
Dialyx helps QA specialists search faster, score consistently, and keep audit-ready evidence attached to every review decision.
What QA specialists need day to day
Apply review criteria consistently across teams, shifts, and campaign types.
Keep evidence easy to revisit when managers, trainers, or compliance stakeholders need context.
What Dialyx adds to the QA workflow
Searchable call evidence
Reviewers can navigate projects, call types, and flagged moments without rebuilding context from scratch.
Structured scoring
Use consistent QA logic with configurable forms and evidence-backed review steps instead of ad-hoc notes.
Compliance visibility
Monitor required phrases, missed disclosures, and exceptions in the same flow used for quality evaluation.
Deployment flexibility
Support privacy-sensitive workflows with local or hybrid deployment patterns when the operation requires tighter control.
Operational proof
100%
Deployment aligned with privacy requirements
QA workflows improve when evidence and privacy constraints stay in the same system
Teams gained a review workflow they could audit, while keeping processing aligned with local or hybrid deployment requirements.
Scope: Rolled out for regulated conversations with project-specific rules and searchable evidence.
See how Dialyx fits your QA queue
Walk through review logic, evidence handling, and deployment constraints with a guided product session.