Dialyx is built around project rules, QA profiles, searchable evidence, and deployment flexibility so operations teams can review conversations at scale.
Dialyx transcribes calls, maps speaker roles, and keeps the conversation searchable so QA, compliance, and training teams can review the same source of truth.
Sample transcript view
Agent · 00:12
Good afternoon. I can review the invoice with you and explain each charge step by step.
Customer · 00:18
I need to understand why the total is higher than last month before I approve it.
Agent · 00:31
Understood. I will confirm the plan, recent usage, and whether the mandatory disclosure was already delivered.
Projects can carry their own QA profile, analysis depth, compliance logic, scripts, keywords, and output structure so teams review calls against the right standard.
Tune evaluator behavior, focus areas, presentation style, and analysis instructions for each workflow.
Define scripts, required keywords, prohibited keywords, resolutions, and custom analysis fields.
Keep transcripts, summaries, evidence, and flagged calls in one place for QA, audits, and coaching.
| Status | Agent | Duration | Outcome |
|---|---|---|---|
| Reviewed | Andrei P. | 04:12 | Resolution matched |
| Reviewed | Maria I. | 02:45 | Needs coaching |
| Flagged | Ionut S. | 12:05 | Compliance risk |
| Processing | Elena D. | — | Awaiting evaluation |
Surface potential script and compliance misses as calls move through the queue so reviewers can prioritize the conversations that need attention first.
Search transcribed calls by phrases, outcomes, agent behavior, and flagged logic to find the evidence you need without replaying entire recordings.
Dialyx helps teams validate what happened, whether the intended outcome was reached, and what coaching should happen next.
What it does
Track whether the call reached a valid resolution and compare outcomes across projects, teams, and use cases.
Operational result
Managers and QA leads see where conversations fail to close, where escalations are overused, and which processes need intervention.
What it does
Review how agents handled objections, where they deviated from the script, and whether recovery steps were effective.
Operational result
Training and enablement teams can coach from real objection patterns instead of relying on generic role-play.
What it does
Generate structured feedback that ties call evidence to next-step coaching opportunities.
Operational result
Supervisors can move from passive reporting to targeted coaching workflows that are easier to follow up on.
Use local models such as Ollama for sensitive workloads.
Use providers like Gemini when speed or model breadth matters.
Apply privacy screening when cloud providers are part of the workflow.
Sync calls, metadata, and outputs with PBX, API, and CRM systems.
Use the live sample analysis for a first look, then book a guided session to map Dialyx to your QA, compliance, and deployment requirements.
Sample upload supports .mp3, .wav, and .m4a audio files
